Shipping Policy


All products will be shipped within 12-24 hours of receiving the order.

Products to major cities in India like Delhi NCR, Bengaluru, Bhubaneswar, Ahmedabad, Chennai, Gandhinagar, Cuttack, Lucknow, Nagpur, Hyderabad, Patna, Pune, Kolkata, Ranchi, Vadodara, Mumbai in India will be delivered within 2 to 5 days from date of shipping. In case of other locations, delivery can take up to 10 working days.

In the event of delays in deliveries due to other unforeseen circumstances such as bad weather, flight delays, etc, deliveries may take longer and you will be intimated via email.


SHIPPING CARRIER

To ensure products reach you quickly and in good condition, we ship only through leading courier agencies. An email will be sent after the order is shipped with tracking number and name of the shipping partner. Please visit the logistics website and enter the tracking number for your shipment details.

Blue Dart | First Flight | FedEx

If packaging of the product is tampered with or damaged at the time of delivery, please refuse to accept delivery of the product and contact us immediately at konnect@kosha.co, with your order reference number. We will ensure a replacement delivery is made to you at the earliest.


  • IN TRANSIT

    Your order is on its way to your city

  • OUT FOR DELIVERY

    Your order has reached your city and we will attempt to deliver it today

  • HOLD AT HUB

    We tried delivering your order at least once & we will try again in 48 hours

  • RTO IN TRANSIT

    Your order was undelivered and is on its way back to our warehouse

SHIPPING COST

For all domestic shipments including Cash on Delivery, we will deliver the product free of cost. For international orders, we’re humbled and happy to help. Please do get in touch with us at konnect@kosha.co

We reserve the right to change this policy at any time, but we’ll try our best not to!


RETURNS POLICY

Yes, we try our best to give you a great customer experience each time you shop with us. If you want to exchange it for a different size, color or style, you can buy any product in exchange against your previous order 15 days from the day the product reaches you. We will activate an exchange code for you once we receive the product from you in good condition with the product tag intact.

In case a wrong product has been shipped to you, we are happy to refund your money if you don’t want the right one. For other cases, you are welcome to opt for an exchange within the 15 day period beginning from the time the product reaches you. Refund will be processed only after the product has been shipped back to us.