SHIPPING POLICY
All products will be shipped within 12-24 hours of receiving the order.
Products to major cities in India like Delhi NCR, Bengaluru, Bhubaneswar, Ahmedabad, Chennai, Gandhinagar, Cuttack, Lucknow, Nagpur, Hyderabad, Patna, Pune, Kolkata, Ranchi, Vadodara, Mumbai in India will be delivered within 3 to 6 days from date of shipping. In case of other locations, delivery can take up to 10 working days.
In the event of delays in deliveries due to other unforeseen circumstances such as bad weather, flight delays, etc, deliveries may take longer and you will be intimated via email.
SHIPPING COST
For all domestic shipments, except Cash on Delivery, we will deliver the product free of cost. We reserve the right to change this policy at any time, but we’ll try our best not to!
CASH ON DELIVERY OPTION
We currently offer a cash-on-delivery option to the pin codes in and around cities like Mumbai, Delhi NCR, Kolkata, Bangalore, Chennai & Hyderabad. Due to the technicalities in logistics, the service is limited to a purchase value of a maximum of INR 5000/-. Any purchases above INR 5000/- would need to be converted to prepaid.
For any other queries, do leave us a note on Whatsapp or call us at +91982099006 from 11 a.m. to 8 p.m. IST.
INTERNATIONAL SHIPPING
Free shipping on orders over US$500. Orders under $500 will be charged a shipping fee of $50. We will send you a payment link for the shipping fees, once we receive your order.
Orders are processed from Monday to Friday during working hours. Standard shipping timelines differ by destination, but we try to process & fulfill them in 7 to 10 days.
For UAE orders,
All orders above AED 1500 free delivery
Less than than, 7 day delivery will be AED 100/-
Express 3 day delivery is 150 AED
As soon as your order leaves our warehouse, you will be updated throughout its journey. You will also receive a shipping confirmation email including your tracking number.
INTERNATIONAL DUTIES AND TAXES:
We currently do not offer pre-paid duties and taxes so please be aware that shipping from India to your shipping destination could incur customs charges. We are working to improve this service as soon as possible.
For any other queries, do leave us a note on Whatsapp or call us on +91982099006 from 11 a.m. to 8 p.m. IST.
SHIPPING CARRIER
To ensure products reach you quickly and in good condition we have partnered with ShipRocket delivery who finds the optimum way to deliver to your location. An email will be sent after the order is shipped with the tracking number and name of the shipping partner. Please visit the logistics website and enter the tracking number for your shipment details.
If the packaging of the product is tampered with or damaged at the time of delivery, please refuse to accept delivery of the product and contact us immediately at konnect@kosha.co or WhatsApp us at +91982099006, with your order reference number. We will ensure a replacement delivery is made to you at the earliest.
IN TRANSIT
Your order is on its way to your city
OUT FOR DELIVERY
Your order has reached your city and we will attempt to deliver it today
HOLD AT HUB
We tried delivering your order at least once & we will try again in 48 hours
RTO IN TRANSIT
Your order was undelivered and is on its way back to our warehouse
RETURNS POLICY
Yes, we try our best to give you a great customer experience each time you shop with us. If you want to exchange it for a different size, color, or style, you can buy any product(except Cash on Delivery orders) in exchange for your previous order 15 days from the day the product reaches you. We will activate an exchange code for you once we receive the product from you in good condition with the product tag intact. For the products purchased via Cash on Delivery, the exchange period is 7 days.
In case the wrong product has been shipped to you, we are happy to refund your money if you don’t want the right one. For other cases, you are welcome to opt for an exchange within 15 days beginning from the time the product reaches you. For the products purchased via Cash on Delivery, the refund period is 7 days.
Refunds will be processed only after the product has been shipped back to us.
Products purchased during the sale are not eligible for return.
We reserve the right to change this policy at any time, but we’ll try our best not to!