FAQS


HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Within 2 to 5 working days from the date of placing the order. In case the order is placed on a weekend or during public holidays, please do give us a couple of extra days.


ARE THERE ANY SHIPPING CHARGES?

Rs.60 within India.


CAN I EXCHANGE MY PRODUCT FOR A PRODUCT OF LESSER VALUE?

Sure. You will receive a credit note bearing the difference of the amount, redeemable within three months.


CAN I EXPECT DELIVERY ON ALL DAYS OF THE WEEK?

Why not! You can expect deliveries on all working days, during office hours.


DO YOU SHIP INTERNATIONALLY?

Absolutely.


I AM GOING OUT OF TOWN. CAN YOU EXPEDITE MY DELIVERY?

Oh, how we understand your travel predicament. We will try our best to help you get your travel wear quickly to ensure a great trip. Please do email or call us immediately.


WHAT IF I HAVE A SPECIFIC REQUEST?

Sure. We accept requests. In case you want us to send your order before, during, after a specific date with specific instructions or by a shipping company of your choice, do include a note while placing the order.


HOW DO I CHECK THE STATUS OF MY ORDER?

We are just as eager for you to wear Kosha’s travel wear ☺ As soon as we personally pack and dispatch every order, an email with a tracking number will be sent to you. This will help trace your parcel’s journey.


HOW WILL MY ORDER BE DELIVERED TO ME?

We are super quality conscious and have tied up with the most reputed courier companies only who will deliver your Kosha attire to your doorstep. Our Shipping partners are First Flight, Indian Speed Post, Blue Dart, DTDC, Vichare, DHL. In case you’d like your order to be sent by a specific courier company, please do drop in a note.


HOW WILL I KNOW IF THE ORDER IS PLACED SUCCESSFULLY?

Once your order is successfully placed, you will receive a confirmation on e-mail. This mail will have all the details related to your order. Order details can also be viewed when you log in to your account on kosha.co.


CAN I CANCEL MY ORDER?

Oh dear ☹ If you wish to cancel your order, do get in touch with us immediately. As long as your order has not been dispatched, we can cancel it and refund your amount. If your order has been dispatched but yet to be delivered, you are eligible for an exchange; however, the order cannot be cancelled.


CAN I PLACE A BULK ORDER?

For bulk orders do get in touch with us at info@kosha.co


DO YOU ALLOW EXCHANGES/ RETURN?

Yes, we try our best to give you a great customer experience each time you shop with us. If you want to exchange it for a different size, color or style, you can buy any product in exchange against your previous order 15 days from the day the product reaches you. We will activate an exchange code for you once we receive the product from you in good condition with the product tag intact.


WHAT IF I HAVE RECEIVED A WRONG PRODUCT?

We’re so sorry! Our packaging procedures are thorough and usually accurate. However, we apologise if this has happened with your order. Please do call/e-mail with your order details. We will initiate the exchange procedure immediately.


WHAT IS KOSHA’S REFUND POLICY?

In case a wrong product has been shipped to you, we are happy to refund your money if you don’t want the right one. For other cases, you are welcome to opt for an exchange within the 15 day period beginning from the time the product reaches you. Refund will be processed only after the product has been shipped back to us.


I WANT TO EXCHANGE ONE OR MORE OF THE PRODUCTS I PURCHASED. HOW DO I GO ABOUT DOING THIS?

Browse through the site and select the product you want in exchange. Then send us your previous product/s back. As soon as we receive it, we will generate a credit note that you can use to purchase another product.


WHO PAYS FOR THE SHIPPING IF I EXCHANGE?

For exchanges, the shipping cost will have to be borne by you.


IF I NEED TO SEND THE PRODUCT BACK TO YOU, WHERE SHOULD I SEND IT?

You can send it to our address:

Prrem's Ground Floor, Sanjana Apartments Building,

66A Carter Road, Near Commissioner's office,

Bandra(W), Bombay 400050


THE T&C SAYS I CAN’T EXCHANGE BECAUSE I PURCHASED THE PRODUCT DURING A SALE. HOW DO I GO AROUND THIS?

We’re sorry. Items purchased during sale cannot be exchanged.


I WANT TO CHANGE MY DELIVERY ADDRESS

Please do contact us immediately. If not shipped yet, we will help you out. If already shipped, we cannot change the delivery address. Sorry ☹


I AM GOING OUT OF TOWN; I WANT TO CHANGE THE DELIVERY DATE

While placing your order please do drop a note about the date you want the products delivered. We will try our best to help you out. We cannot change the delivery date once the order has been shipped.


I HAVE RECEIVED A DAMAGED PRODUCT, WHAT SHOULD I DO?

Apologies :( Please call/e-mail us mentioning your order details immediately and ship it back to us. We will initiate the exchange procedure.


WILL I BE CHARGED FOR EXCHANGE IF I HAVE RECEIVED A DAMAGED PRODUCT?

Absolutely not. It’s on us!